How To Book

Booking Instructions for Pre-Booked Passengers:


1) You have already paid your $250 deposit, now book your cabin

Once you have logged into Cloud 9 Reservations, enter your Cloud 9 username and token to select your cabin. Your Cloud 9 username is your unique Cloud 9 login that contains your personal information and trip history. Your Pre-book deposit will appear in your account when you go to book your cabin and will be automatically applied towards your total cabin cost.

2) Fill your cabin

By virtue of pre-booking, you are considered the "lead passenger" in your reservation.  It is your responsibility to complete the booking process for everyone in your cabin. 

If your cabinmates have been on Jam Cruise before, you will be able to access their accounts using their full name and email address (provided it's one we have on file). If they are new to Jam Cruise, you will need them to create a Cloud 9 Account before adding them to your cabin. After registering, they will receive an email with their new Cloud 9 username for future log in.

Once each passenger has a Cloud 9 Account, you can divide the payments between everyone in your cabin.  If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number), as well as the name and billing addresses for each card.

Non-lead passengers, please be advised that ONLY the lead passenger can add, remove and change passengers.

 

Booking Instructions for the General On Sale on May 15:


1) Access the Cloud 9 Adventure's Reservations System

Click on the "Book Now" link on the home page. This will take you into the Cloud 9 Reservations system. If you have a Cloud 9 username, you will enter it to access the system.  If you do not, please follow the instructions to register for a Cloud 9 username and password.

2) Enter or register for your Cloud 9 username

Your Cloud 9 username is your unique login that accesses your personal information and trip history. If you have traveled with us before, you already have a Cloud 9 username which can be retrieved from within the reservations system. If you're a first timer, you can register for a Cloud 9 username and password now or at the time of booking. If you register now, it will save you time during booking. After you have booked your cabin, your Cloud 9 username and password will allow you to access your reservation to make future payments and edit personal information.

3) Select your cabin

When you enter the booking system you will have complete access to all available cabin inventory. Please keep in mind that the cabin inventory may be limited, so it's best to have a few back up options of cabin types, in the event that your first preference is not available.

4) Fill your cabin

As the person creating the reservation, you are considered to be the "lead passenger." It is your responsibility to complete the booking process for everyone in your cabin.  

If your cabinmates have been on Jam Cruise before, you will be able to access their accounts using their full name and email address (provided it's one we have on file).  If they are new to Jam Cruise, you will need them to create a Cloud 9 Account before adding them to your cabin. After registering, they will receive an email with their new Cloud 9 username for future log in. 

Once each passenger has a Cloud 9 Account, you can divide the payments between everyone in your cabin.  If you are paying with multiple credit cards, you will need all of the credit card numbers (with expiration date and card verification number), as well as the name and billing addresses for each card.

Non-lead passengers, please be advised that ONLY the lead passenger can add, remove and change passengers.